These Terms & Conditions outline the agreement between Florist Balham ('we', 'us', 'our') and our customers ('you', 'your') regarding online flower delivery services. By placing an order with us via our website, you accept these Terms & Conditions in full. If you do not agree, please do not use our services. These terms apply to customers within Balham and the surrounding areas.
"Service" means the online ordering and delivery of flowers and related products by Florist Balham.
"Website" refers to the online platform through which orders are placed.
"Customer" means any individual or entity placing an order for delivery.
To purchase flowers online from Florist Balham, you must select your desired products, provide accurate recipient and delivery information, and complete the checkout process. All orders are subject to acceptance by us, confirmed by an order confirmation email sent to you after checkout. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in product or pricing information, or if we suspect fraudulent activity.
Delivery Coverage: Our flower delivery service covers Balham and nearby areas. Please ensure that you enter correct details regarding delivery address, recipient name, and preferred delivery date when placing your order. We are not liable for delayed or failed deliveries due to incomplete or incorrect information provided by the customer.
All products are subject to availability. Given the perishable nature of flowers, some items may be substituted with similar products of equal or higher value if specific varieties, colours, or items become unavailable. We will always try to replicate your chosen arrangement as closely as possible, preserving the overall style, theme, and value. If a significant substitution is necessary, we will make reasonable efforts to contact you ahead of delivery.
Prices for all products are as shown on our website at the time of ordering and are inclusive of any applicable VAT. Delivery charges, if applicable, will be calculated and communicated at checkout before payment is completed.
We accept payment via secure online methods, which may include major credit and debit cards. Payment must be received in full before your order is processed. By submitting your payment information, you confirm that you are authorised to use the selected payment method.
All transactions are processed in GBP. We reserve the right to update our pricing at any time, but confirmed orders will not be affected by subsequent price changes.
Order Amendments: If you wish to make changes to your order (such as delivery address, recipient details, or specific requests), please notify us as soon as possible. While we will endeavour to accommodate amendments, changes are subject to the order’s processing status and availability. Once an order has entered preparation or dispatch, changes may not be possible.
Order Cancellations: You may cancel your order and receive a full refund if cancellation is requested at least 24 hours prior to the scheduled delivery date. After this period, especially for same-day or next-day deliveries, flower preparation may have commenced and a cancellation can no longer be guaranteed. In such cases, you may be charged in full.
To request an amendment or cancellation, please contact us promptly using the online contact form provided on our website. Do not assume cancellation has been successful until you receive written confirmation from us.
Deliveries are carried out by our own drivers or by appointed third-party couriers. We offer scheduled delivery slots where possible, and will make reasonable efforts to deliver your order within the preferred date and time frame. However, delivery times are estimates and cannot be guaranteed, especially during peak periods or adverse weather conditions.
For unsuccessful deliveries due to recipient unavailability, the driver may attempt to leave the flowers with a neighbour, safe place, or return the order to our shop. A delivery attempt note may be left for the recipient. In such scenarios, it is the customer’s responsibility to arrange redelivery or collection with Florist Balham.
We are not responsible for delays or non-delivery resulting from events outside our reasonable control, such as incorrect addresses, force majeure, or acts of third parties.
Our goal is to deliver fresh flowers in prime condition. Please inspect floral deliveries promptly upon receipt. If you believe that any item is damaged or does not meet the description, contact us within 24 hours of delivery with photographic evidence where possible. Depending on the situation and at our discretion, we may provide a replacement or refund.
Flowers are perishable and require proper care upon arrival. We include care instructions with each order.
Due to the perishable nature of flowers, we do not generally accept returns. Refunds or replacements may be offered in cases where the delivered product is faulty, significantly substandard, or does not match your order. Requests for refunds or replacements must be received within 24 hours of delivery. Supporting evidence (such as photographs) may be required.
Refunds, when agreed, will be processed using the original payment method within a reasonable period. Refunds or adjustments for preferences (such as colour or flower variety changes due to seasonal availability) are not granted unless agreed prior to delivery.
Customers are responsible for providing accurate, complete delivery information and ensuring someone is available to accept the order at the designated address. Any extra delivery attempts or changes as a result of incorrect information may incur additional charges.
We collect and process your personal data in accordance with applicable data protection laws for the purposes of processing your order, delivering products, and managing your customer account. Please refer to our Privacy Policy on our website for full details.
From time to time, promotional discounts or vouchers may be offered. All such discounts are subject to specific terms and conditions, including expiry dates and minimum order values, and are not redeemable for cash. Florist Balham reserves the right to withdraw or refuse the use of any promotional offer at its discretion.
We will not be liable for loss, damage, or disappointment incurred as a result of:
Our total liability, under any circumstances, is limited to the purchase price of the affected order. Nothing in these terms seeks to exclude liability for death, personal injury caused by our negligence, or fraudulent misrepresentation under applicable law.
By placing an order with Florist Balham, you agree to indemnify and hold harmless Florist Balham and its representatives from any claim or demand, including reasonable legal fees, arising from your breach of these Terms & Conditions, your violation of any law, or your infringement of the rights of any third party.
All content, images, designs, and branding displayed on the Florist Balham website remain the property of Florist Balham and are protected by relevant intellectual property laws. Reproduction, copying, or use of any content without prior written consent is prohibited.
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to these terms, including all contractual and non-contractual obligations, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Balham reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website, and the date of the latest update will be indicated. It is your responsibility to review these terms prior to placing an order. Continued use of our website and services will constitute acceptance of the updated terms.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, such provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder will continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Florist Balham in relation to your use of our online flower delivery service, superseding all previous arrangements or agreements.
If you have any questions regarding these Terms & Conditions or require further information, please use the contact form available on our website.
Note: These Terms & Conditions apply to all online flower delivery orders placed from within Balham and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Balham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Balham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
