At Florist Balham, we are passionate about delivering only the freshest, highest quality flowers to our customers across Balham. We guarantee that every bouquet leaves our shop looking vibrant and full of life, selected carefully by experienced florists. As your trusted local florist, serving both households and businesses nearby, our commitment to customer satisfaction and flower freshness is at the core of everything we do.
We handle your flowers with the utmost care, but if your arrangement arrives damaged or not up to our high standards, we will make things right. Please examine your flowers as soon as they arrive. Should you notice any damage, wilting, or issues with freshness, let us know within 24 hours of receipt. Our team will review the concern and offer a prompt resolution.
We promise our flowers will look fresh and beautiful for a minimum of 5 days from the date of delivery provided you follow our care instructions. If your flowers do not meet this promise, reach out to us within these five days. We may ask for a photo to help us understand the issue, ensuring we continually improve the quality of our arrangements.
Your satisfaction is very important to us. When an order doesn’t meet expectations for freshness or arrives damaged, we offer the choice of a full refund or a replacement bouquet. Our team will guide you through the process to ensure a seamless and speedy resolution. Refunds are processed back to your original payment method and replacements are arranged as quickly as possible, subject to availability.
We’re committed to listening to our customers and addressing any complaints professionally and promptly. If you are dissatisfied with any aspect of your order or service from Florist Balham, please contact us within 7 days of delivery. Providing details, such as your order number and photos where relevant, helps us fully understand your experience. Our management team personally oversees each complaint and responds within 2 working days with a proposed resolution, prioritising your satisfaction.
Florist Balham takes pride in being the local choice for fresh, beautiful blooms—whether you are ordering for your home, workplace, or as a thoughtful gift. Our neighbours are at the heart of our business. We welcome feedback, knowing it helps us continue to bloom and provide an exceptional service across Balham.
For returns, refund requests, or complaints, please contact us by visiting our Balham shop or using the contact form on our website. Our friendly team is always on hand to help and ensure you feel confident when choosing Florist Balham for your fresh flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
